Privacy policy

Flowdurance d.o.o. is committed to protecting your personal data. This privacy policy explains what data we collect, why we process it, who we share it with, and what rights you have regarding it.

1. Data Controller

The controller of your personal data is:

Flowdurance d.o.o.
Rečica ob Savinji 24a
3332 Rečica ob Savinji, Slovenia (EU)
Email: info@flowdurance.com

2. Data We Collect

  • Personal data: name, address, email, phone number, payment details.
  • Device data: IP address, browser type, cookies.
  • Order data: products purchased, payment method, order history.

3. Purpose of Processing

  • processing and delivering orders,
  • sending updates and promotions (with your consent),
  • improving website performance,
  • complying with legal obligations (e.g. tax records).

4. Legal Basis

  • Contract performance (order processing),
  • Legal obligation (invoicing, accounting),
  • Consent (newsletter),
  • Legitimate interest (fraud prevention, analytics).

5. Data Sharing

We only share your data with trusted, GDPR-compliant partners:

  • payment processors,
  • delivery companies (Pošta Slovenije),
  • website hosting providers,
  • email marketing platforms (e.g. Mailchimp, Klaviyo).

6. Your Rights

Under the GDPR, you may at any time request:

  • access to your personal data,
  • correction of inaccurate data,
  • deletion of your data,
  • restriction of or objection to processing,
  • data portability.

To exercise your rights, write to us at info@flowdurance.com.

7. Data Retention

We retain your data only as long as necessary for the stated purposes, or as required by law.

8. Cookies

We use cookies to improve user experience, track analytics, and store cart information. You can disable cookies at any time in your browser settings.

Last updated: 7 August 2025.