GENERAL TERMS & CONDITIONS AND PRIVACY POLICY – FLOWDURANCE
1. Introduction
These General Terms & Conditions and Privacy Policy (hereinafter: “Terms”) determine the rules for using the Flowdurance online store available at https://flowdurance.com (hereinafter: “website” or “online store”) and regulate the relationship between Flowdurance d.o.o. and its customers.
The Terms are prepared in accordance with:
Consumer Protection Act (ZVPot-1),
Personal Data Protection Act (ZVOP-2),
EU General Data Protection Regulation (Regulation (EU) 2016/679 – GDPR),
Electronic Communications Act (ZEKom-1).
By using the website, you confirm that you are aware of and agree to these Terms. If you do not agree, you must immediately stop using the online store.
The Terms are prepared in accordance with:
Consumer Protection Act (ZVPot-1),
Personal Data Protection Act (ZVOP-2),
EU General Data Protection Regulation (Regulation (EU) 2016/679 – GDPR),
Electronic Communications Act (ZEKom-1).
By using the website, you confirm that you are aware of and agree to these Terms. If you do not agree, you must immediately stop using the online store.
2. Company Information
Flowdurance d.o.o.
Rečica ob Savinji 24a
3332 Rečica ob Savinji
Slovenia (EU)
Company Registration No.: 9932259000
VAT ID: 61919730
Email: info@flowdurance.com
Bank: NLB d.d.
IBAN: SI56 0284 3026 6512 433
SWIFT / BIC: LJBASI2X
Court of Registration: Ljubljana District Court
SRG (Registration Entry): 30.5.2025
Rečica ob Savinji 24a
3332 Rečica ob Savinji
Slovenia (EU)
Company Registration No.: 9932259000
VAT ID: 61919730
Email: info@flowdurance.com
Bank: NLB d.d.
IBAN: SI56 0284 3026 6512 433
SWIFT / BIC: LJBASI2X
Court of Registration: Ljubljana District Court
SRG (Registration Entry): 30.5.2025
3. Definitions
User – any person using the website.
Customer/Consumer – a person who makes a purchase in the online store.
Member – a registered user with a customer account.
Guest – a user who makes a purchase without registration.
Customer/Consumer – a person who makes a purchase in the online store.
Member – a registered user with a customer account.
Guest – a user who makes a purchase without registration.
4. Use of the Website
By using the website, you agree to:
Use it lawfully and in accordance with applicable regulations.
Not distribute harmful software, spam, or illegal content.
Not copy or misuse content without written permission.
Provide accurate information when making a purchase.
Use it lawfully and in accordance with applicable regulations.
Not distribute harmful software, spam, or illegal content.
Not copy or misuse content without written permission.
Provide accurate information when making a purchase.
5. Registration
Registration is optional. Members and guests can make purchases.
When registering, you provide your name, surname, and email and create a password. You are responsible for keeping your login details secure.
When registering, you provide your name, surname, and email and create a password. You are responsible for keeping your login details secure.
6. Purchase Process
Product Selection – Choose the desired product and add it to the cart.
Checkout – Fill in your shipping and payment details.
Order Confirmation – Review the order and confirm by clicking “Place Order.”
Order Processing – You will receive an email confirmation.
Delivery – Products are delivered according to the chosen shipping method.
Checkout – Fill in your shipping and payment details.
Order Confirmation – Review the order and confirm by clicking “Place Order.”
Order Processing – You will receive an email confirmation.
Delivery – Products are delivered according to the chosen shipping method.
7. Prices
All prices include VAT and are listed in euros (€).
Prices are valid at the time of placing the order.
Shipping costs are displayed before confirming the purchase.
Flowdurance reserves the right to change prices without notice.
Prices are valid at the time of placing the order.
Shipping costs are displayed before confirming the purchase.
Flowdurance reserves the right to change prices without notice.
8. Payment Methods
Credit card (Visa, Mastercard, Maestro)
Apple Pay
Direct bank transfer
Apple Pay
Direct bank transfer
9. Delivery
Orders are shipped within 2–5 business days unless otherwise stated.
Shipping is free for:
Slovenia: orders over €50
European Union: orders over €100
Worldwide: orders over €150
If the delivery fails due to an incorrect address, the customer bears the re-delivery cost.
Shipping is free for:
Slovenia: orders over €50
European Union: orders over €100
Worldwide: orders over €150
If the delivery fails due to an incorrect address, the customer bears the re-delivery cost.
10. Right of Withdrawal
You may withdraw from the purchase within 14 days of receiving the goods, without providing a reason.
The product must be returned unused, undamaged, and in original packaging.
Return costs are borne by the customer unless otherwise agreed.
Certain products (e.g., opened supplements, underwear) are non-returnable for hygiene reasons.
The product must be returned unused, undamaged, and in original packaging.
Return costs are borne by the customer unless otherwise agreed.
Certain products (e.g., opened supplements, underwear) are non-returnable for hygiene reasons.
11. Product Complaints and Liability
Products must conform to the contract and be free of defects.
In case of non-conformity, you may request repair, replacement, a price reduction, or withdrawal from the contract.
Flowdurance is liable for non-conformity for 2 years after delivery.
In case of non-conformity, you may request repair, replacement, a price reduction, or withdrawal from the contract.
Flowdurance is liable for non-conformity for 2 years after delivery.
12. Security
Payments are processed securely through certified payment processors (NLB).
Credit card details are not stored on our servers.
Credit card details are not stored on our servers.
13. Privacy Policy
Flowdurance is committed to protecting your personal data.
13.1 Data We Collect
Personal data: name, address, email, phone number, payment details.
Device data: IP address, browser type, cookies.
Order data: products purchased, payment method, order history.
Device data: IP address, browser type, cookies.
Order data: products purchased, payment method, order history.
13.2 Purpose of Processing
Process and deliver orders.
Send updates and promotions (with your consent).
Improve website performance.
Comply with legal obligations (e.g., tax records).
Send updates and promotions (with your consent).
Improve website performance.
Comply with legal obligations (e.g., tax records).
13.3 Legal Basis
Contract performance (order processing).
Legal obligation (invoicing, accounting).
Consent (newsletter).
Legitimate interest (fraud prevention, analytics).
Legal obligation (invoicing, accounting).
Consent (newsletter).
Legitimate interest (fraud prevention, analytics).
13.4 Data Sharing
We only share your data with trusted GDPR-compliant partners:
Payment processors (NLB)
Delivery companies (Pošta Slovenije)
Website hosting providers
Email marketing platforms (e.g., Mailchimp, Klaviyo)
Payment processors (NLB)
Delivery companies (Pošta Slovenije)
Website hosting providers
Email marketing platforms (e.g., Mailchimp, Klaviyo)
13.5 Your Rights
You may request:
Access to your personal data.
Correction of incorrect data.
Deletion of your data.
Restriction or objection to processing.
Data portability.
Contact: info@flowdurance.com.
Access to your personal data.
Correction of incorrect data.
Deletion of your data.
Restriction or objection to processing.
Data portability.
Contact: info@flowdurance.com.
13.6 Data Retention
We retain your data only as long as necessary for the purposes stated, or as required by law.
13.7 Cookies
We use cookies to improve user experience, track analytics, and store cart information. You can disable cookies in your browser.
14. Limitation of Liability
Flowdurance makes every effort to ensure the accuracy of website content but is not liable for minor errors, changes in product features, or delays in delivery caused by third parties.
15. Dispute Resolution
Disputes are resolved amicably whenever possible.
If no agreement is reached, the court of the customer’s domicile in Slovenia has jurisdiction.
Consumers may use the EU’s online dispute resolution platform: https://ec.europa.eu/consumers/odr
If no agreement is reached, the court of the customer’s domicile in Slovenia has jurisdiction.
Consumers may use the EU’s online dispute resolution platform: https://ec.europa.eu/consumers/odr
16. Changes to the Terms
These Terms are effective from 7 AUGUST 2025 and remain in force until amended. Changes will be published on the Flowdurance website and apply from the date of publication.
17. Conclusion of a subscription (installment delivery contract)
1. If you have ordered via subscription, a contract for the regular delivery of the product is only concluded when we accept your order by means of a declaration of acceptance.
2. The subscription is concluded for a limited period of 1 month. The subscription is automatically renewed for an indefinite period of time.
3. You can cancel the subscription at any time without notice and without giving any reason with effect for the future.
4. We may terminate the subscription for cause with 4 weeks’ notice prior to the expiration of the subscription.
5. If the delivery of the products ordered by you is not possible, for example because the corresponding product is not in stock, we refrain from a declaration of acceptance. In 6.this case, a contract is not concluded. We will inform you of this immediately and refund any consideration already received without delay.
2. The subscription is concluded for a limited period of 1 month. The subscription is automatically renewed for an indefinite period of time.
3. You can cancel the subscription at any time without notice and without giving any reason with effect for the future.
4. We may terminate the subscription for cause with 4 weeks’ notice prior to the expiration of the subscription.
5. If the delivery of the products ordered by you is not possible, for example because the corresponding product is not in stock, we refrain from a declaration of acceptance. In 6.this case, a contract is not concluded. We will inform you of this immediately and refund any consideration already received without delay.